Why did my Binance bank withdrawal come back to my account?
You sold crypto for euros, sent them to your bank over SEPA, and within a few business days the money reappeared in your Binance balance, slightly smaller than what left. Binance's EUR transfer FAQ gives two possible causes for a withdrawal or sell order coming back like this: incorrect bank details, or an issue with the receiving bank. Either way, the funds are back in your account rather than lost in transit.
Check your history for the returned money so you know it has landed. After that, look at whose name is on the receiving account and whether Binance already has that account on file from an earlier deposit. Those two answers decide whether you can simply correct a detail and withdraw again, or need to switch accounts.
When nothing has arrived at your bank and nothing new shows on Binance 24 hours after the withdrawal, go to [Orders] → [Fiat Order] and click [Contact CS] next to that order.
Where a returned bank withdrawal shows up in your Binance history
Returned money arrives as a new entry: look for a new deposit or a new buy order in your account within 2 to 3 business days after the withdrawal or sell order. Seeing one means the funds came back because of an issue with your bank.
On the website, hover over the wallet icon and click [Transaction History]. Under [Type], choose [Deposit] to spot the returned amount, then switch to [Withdraw] to pull up the original order and compare the two.
No new deposit or buy order yet? Each payment method has its own processing time. If that window hasn't passed for the method you used, give the transfer longer before treating it as a problem.
Does the bank account have to be in your own name?
It has to carry your legal name. For EUR, the name rule is written for money coming in: the transfer must come from an account in your name, and the legal name on that account must match the legal name registered on your Binance account. A joint account is a problem even when your name is on it. With more than one holder, the bank will most likely decline the transfer, because the names don't match.
Brazilian real withdrawals have their own FAQ, and it spells the rule out for money going out. You can only withdraw BRL to bank accounts that share the same name as your Binance account. Joint accounts are refused even if you are one of the holders, and so are individual company accounts (MEI and EIRELI).
Cashing out in another currency? Binance Support files bank transfers by currency, with separate sections for the likes of GBP and USD. Read the FAQ for your currency rather than assuming the EUR or BRL wording carries over.
Why Binance only pays EUR out to a bank you've deposited from
"EUR withdrawals can only be made to the same account that was previously used for EUR deposits on Binance," reads the note at the top of the EUR withdrawal guide. A deposit is how a bank account gets registered. If you have never withdrawn EUR before, you need to make a EUR deposit first.
Here is the route for a SEPA withdrawal on the website:
- Log in, hover over the wallet icon and click [Overview].
- Click [Withdraw], select EUR and click [Bank transfer (SEPA Instant)].
- On a first withdrawal you're prompted to verify your bank account by transferring at least 2 EUR from the bank you want to withdraw to, then clicking [Payment Completed]. An email follows once that transfer is completed.
- Enter the amount, select one of your registered bank accounts and click [Preview Order].
- Check every detail before you confirm. If prompted, verify the transaction in your Authenticator App.
- After submitting, click [View Details] to follow the order while the bank processes it.
Step 5 is the last point where a wrong detail can be caught before a bank ever sees it. And since EUR deposits have to come from an account in your own name, an account already on your registered list should carry your legal name. If a payout to one of those accounts bounced, the other bank details and the receiving bank itself are where to look.
If you're still working out the whole sell-then-withdraw route, How to Withdraw Crypto to Your Bank Account covers it from the sale onwards.
The withdrawal fee stays deducted when the bank sends money back
Because the return is caused by the bank or payment service provider, the fee on the withdrawal or sell order is not refunded. What lands back in your balance is the amount minus that fee.
SEPA fees are typically 1 EUR per transaction. They vary by channel, can drop to 0 during specific promotional campaigns, and change from time to time, so the bank deposit page inside your account is where the current figure sits.
With a 400 EUR withdrawal and a 1 EUR fee taken from the amount, The bounce puts 400 − 1 = 399 EUR back in your balance. Send those 399 EUR again at the same fee and 399 − 1 = 398 EUR reaches your bank. That's 2 EUR in fees for a single delivery, and every further failed attempt adds one more fee.
To stop it repeating, Binance suggests making sure all bank details are accurate, or using a different account with another bank or payment service provider. For EUR, switching accounts runs through the deposit step in the previous section.
Who to contact when the money is stuck or keeps bouncing
| What you see | Who to ask | What to do |
|---|---|---|
| A new deposit or buy order in your history after the withdrawal | Your bank | Ask the bank for clarification, since the return points to an issue on its side |
| No new entry on Binance and nothing at your bank, with 24 hours gone | Binance Customer Support | [Orders] → [Fiat Order], then [Contact CS] next to the order |
| A BRL withdrawal sent with the wrong bank details | The rejection email | It arrives as soon as the receiving bank rejects the transaction; follow its steps, and the withdrawal is processed after your correct bank account information is updated |
When you call the bank, have the date, the amount and the bank details you entered on the withdrawal order in front of you, and ask which of them it couldn't accept. That answer tells you whether to correct the order or move to another account.
BRL has one more detail worth checking before a retry: the account type. The BRL FAQ asks you to choose checking or saving accurately in order to withdraw successfully.
How to add another bank account for EUR withdrawals
Can I withdraw to a different bank account on Binance?
For EUR, yes, once that account has made a EUR deposit to your account. Withdrawals only go to an account previously used for EUR deposits, so send a deposit from the new account first. It then shows up among your registered bank accounts when you fill in the withdrawal, and you can select it there.
How much do I send to verify my bank account for EUR withdrawals?
At least 2 EUR, from the bank you plan to withdraw to, and then click [Payment Completed]. The transfer may take 1-3 working days to arrive. Keep it at 2 EUR or more, because transfers below 2 EUR after the relevant fees are deducted are neither credited nor returned.